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Additional Services
This is an illustrative example for guidance purposes only. Actual contract terms will be customised to your specific requirements.
john@company.com
Director
info@webhero.co
Your Company Ltd & WebHero Limited
Status of Engagement
This agreement is entered into on a business-to-business basis between WebHero Limited (a limited company) and Your Company Ltd. Nothing in this agreement shall be construed as creating a contract of employment, partnership, or agency relationship between the parties.
WebHero Limited operates as an independent contractor providing services to multiple clients. The client acknowledges that WebHero Limited is responsible for its own tax affairs, National Insurance contributions, and operates its own business with full financial risk and autonomy.
Right of Substitution: WebHero Limited reserves the right to provide a suitably qualified substitute to perform the services outlined in this agreement, provided that any substitute possesses the necessary skills and experience. The client's consent to substitution shall not be unreasonably withheld.
Control and Supervision: The client will specify the outcomes and deliverables required but will not control the manner, method, or means by which WebHero Limited performs the services. WebHero Limited retains full discretion over how the work is executed, including working hours, location, and processes used.
Equipment and Premises: WebHero Limited will provide its own equipment, software, and tools necessary to deliver the services. Work will be performed at WebHero Limited's own premises or remotely unless site attendance is specifically required and agreed for particular tasks.
Project Details
We're building a bold, on-brand website for Your Company — one that not only looks great, but earns its keep. The goal is simple: create a site that reflects who you are, guides the right people to the right place, and drives action. Whether it's building trust, informing potential customers, or encouraging conversions, the site should work as hard as you do.
This isn't just about pixels and polish. It's about purpose. Every element — from layout and copy to flow and function — will be designed to help Your Company stand out and succeed. Clean, clear, and confident. That's the benchmark.
Deliverables & Pricing
Payment Terms
50% Upfront Payment: The client shall make an upfront payment of 50% of the total project cost before the commencement of the design work.
50% Final Payment: The remaining 50% of the total project cost is due upon completion and delivery of the final design. The final payment is to be made within 7 days from the project completion date.
Ad Hoc Support: For payment terms relating to Ad Hoc Support, please refer to the Ad Hoc Support Terms section below.
Monthly Retainer: The retainer is billed monthly in advance, with payment due within 7 days of invoice. For full terms, please refer to the Monthly Retainer Terms section below.
Mutuality of Obligation
This agreement covers only the specific project and services outlined herein. There is no obligation on the client to provide further work beyond this agreement, nor is there any obligation on WebHero Limited to accept additional work if offered.
Upon completion of the services described in this agreement, the engagement will conclude unless a new separate agreement is entered into by both parties for any subsequent projects or services.
Ad Hoc Support Terms
Ad hoc support is available for discrete tasks requested by the client outside the scope of the main project deliverables. Each request for ad hoc work constitutes a separate engagement and must be explicitly agreed in advance, including scope and estimated cost.
There is no obligation on the client to request ad hoc services, nor any obligation on WebHero Limited to provide them. Each ad hoc engagement is treated as an independent transaction with its own commercial terms.
To ensure transparency and avoid billing disputes, a maximum of three days of ad hoc work will be completed per month unless further authorisation is granted. Any additional time required will be requested by WebHero Limited with a clear explanation of the proposed work.
Ad hoc work will be invoiced on the 1st of each month, with payment due within 14 days.
Monthly Retainer Terms
The monthly retainer package of £500 provides the client with access to WebHero Limited's services on an as-needed basis for up to 3 pages per month. This is a service agreement, not a time-purchase arrangement.
The retainer covers a range of strategic and technical services including, but not limited to:
- Ongoing content optimization
- Strategic guidance and consultation
- New page content including blogs (up to 3 per month)
- Minor design adjustments
- Technical maintenance and improvements
The monthly retainer package of £750 provides the client with access to WebHero Limited's services on an as-needed basis for 3-5 pages per month. This is a service agreement, not a time-purchase arrangement.
The retainer covers a range of strategic and technical services including, but not limited to:
- Ongoing content optimization
- Strategic guidance and consultation
- New page content including blogs (3-5 per month)
- Minor design adjustments
- Technical maintenance and improvements
The monthly retainer package of £1,500 provides the client with access to WebHero Limited's services on an as-needed basis for 5-10 pages per month. This is a service agreement, not a time-purchase arrangement.
The retainer covers a range of strategic and technical services including, but not limited to:
- Ongoing content optimization
- Strategic guidance and consultation
- New page content including blogs (5-10 per month)
- Design enhancements and updates
- Technical maintenance and improvements
- Priority support and faster turnaround times
For requirements exceeding 10 pages per month, WebHero Limited offers bespoke retainer packages tailored to your specific needs. Pricing and scope will be discussed and agreed upon based on:
- Volume of content required per month
- Complexity of pages and features
- Design and development requirements
- Support level and response time expectations
- Additional services such as SEO, analytics, or integrations
Please contact WebHero Limited to discuss your requirements and receive a customized proposal.
The scope of work completed each month will vary based on the client's requirements and the complexity of requested tasks. There is no guarantee of a fixed quantum of work or hours, as the retainer provides flexibility for both parties to adapt to changing needs.
Either party may terminate the retainer arrangement with 30 days' written notice. The retainer is billed monthly in advance. This arrangement does not create any employment relationship or obligation for ongoing work beyond the notice period.
Ownership and Usage Rights
Upon receipt of full payment, WebHero Limited grants the client a non-exclusive, royalty-free license to use, display, and reproduce the final UI/UX design for the intended purpose outlined in the project proposal.
WebHero Limited retains the right to showcase the project in its portfolio, promotional materials, and online platforms AFTER the project has been completed and it been approved by Your Company Ltd.
Client Responsibilities
The client agrees to provide all necessary information, materials, and feedback required for the successful completion of the UI/UX design project.
Timely responses and approvals from the client are crucial to adhere to the project timeline.
Revisions
The client is entitled to a specified number of design revisions as outlined in the project proposal. Additional revisions beyond the agreed-upon limit may incur additional charges.
Termination
Either party may terminate the contract in writing if the other party breaches any material obligation. In the event of termination, the client is responsible for payment of all services rendered up to the termination date.
Portfolio and Promotion
WebHero Limited retains the right to showcase the project in its portfolio, AFTER the project has been completed and it been approved by Your Company Ltd.
Final Deliverables
The final UI/UX design will be delivered in a mutually agreed-upon format. Any additional deliverables beyond the project scope may incur additional charges.
Client Approval
The client is responsible for final approval of the UI/UX design. Once approval has been given, any further changes may be subject to additional charges, starting from £50 per hour depending on the nature and scope of the request.
Governing Law
This agreement shall be governed by and construed in accordance with the laws of United Kingdom.
Submitted By
Submitted by: Callum W on behalf of WebHero Limited
In witness whereof, the parties hereto have executed this Agreement as of the day and year first below written.



